سياسة الدفع – Payment Policy

EraLuma’s Payment Policy is designed to provide a secure and seamless checkout experience. Prices are displayed clearly, and payments are processed through approved payment gateways with strong security standards.

1) Accepted Payment Methods

• Secure online payments via trusted gateways such as MEPS/PayTabs and/or PayPal (subject to availability).
• Additional methods may be introduced in the future and will appear at checkout.

2) Currency & Taxes

• Prices are displayed in Jordanian Dinar (JOD) unless stated otherwise.
• Applicable taxes/fees may be included based on local regulations.

3) Payment Confirmation & Order Processing

• Orders are processed only after successful payment confirmation.
• Confirmation may take a few minutes depending on your bank/provider.

4) Transaction Security

• Card details are processed securely by the payment provider; we do not store full card details on our servers.
• We use encryption and security protocols to protect data in transit.

5) Failed or Declined Payments

• Payments may fail due to bank limits, insufficient funds, or security checks.
• If issues persist, try another method or contact your bank, then reach out to us if needed.

6) Refunds

• Refunds are handled according to our Returns/Exchange Policy.
• Refund timing depends on the bank/payment provider.