صفحة الخصوصية – Privacy Policy

At EraLuma, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or communicate with us.

1. Information We Collect

• Personal details such as name, email, phone number, and billing/shipping address.
• Payment information, securely processed by our payment gateway.
• Website usage data, including browsing behavior and preferences.

2. How We Use Your Information

• To process orders and provide products/services.
• To communicate order updates and promotional offers.
• To improve our website and customer experience.
• To comply with legal obligations.

3. Data Sharing

• Your data is never sold or rented to third parties.
• Shared only with service providers necessary for order fulfillment, delivery, or payment processing (e.g., MEPS/PayTabs, PayPal, shipping companies).

4. Cookies and Tracking

• Our website uses cookies to enhance user experience and analyze site traffic.
• You can manage cookies preferences in your browser settings.

5. Security

• We use advanced encryption and security measures to protect your information.
• Payment details are processed securely by our certified payment gateway.

6. Your Rights

• Access, correct, or delete your personal information.
• Opt out of marketing communications at any time.