سياسةالخصوصية

1. Data we collect

We may collect your name, contact details, shipping address, account and order information, product preferences, communications and information required for customer support. Personalized orders may include photographs, logos or stories voluntarily submitted for artwork preparation. Essential technical information may be processed for website operation and security.

2. How we use it

We use data to answer inquiries, prepare artwork, confirm orders and payments, arrange delivery, provide warranty and after-sales support, protect against misuse, and meet legal obligations. We do not sell customer data to advertisers or publish personalized artwork for marketing without a separate, explicit permission.

3. Personal photos and deletion

Submitted photographs are private working assets. EraLuma removes the working copies under its control promptly once delivery is confirmed and never uses customized artworks in marketing without separate, explicit permission. Technical backups, hosting or messaging provider records, and legally required records may follow their own retention and deletion schedules; access should remain restricted. Please submit only images you are entitled to share and never send payment-card details through the contact form.

4. Sharing and transfers

Only necessary information may be shared with hosting and website service providers, form services, activated payment processors, carriers, and authorities where legally required. Some service providers may process information outside Jordan; any international transfer remains subject to applicable legal requirements and safeguards.

5. Cookies and security

WordPress and WooCommerce may use necessary cookies or local storage for carts, sessions and security. Advertising or analytics tools are not represented here as active; if introduced, this notice and any required consent mechanism will be updated. We apply reasonable safeguards, although no online system can guarantee absolute security.

6. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction or objection, and withdraw consent where consent is the processing basis. Contact info@eraluma.com or +962781992616. Identity verification may be needed, and some transaction records may be retained where legally required.

7. Updates and contact

We may update this policy when services, technology or legal requirements change, showing the revised date. EraLuma operates online from Jordan without a public walk-in business address. For privacy requests, contact info@eraluma.com or our Contact page.